Getting care when you are away from home
There are times you need care when you are away from home. If you are sick or need urgent or emergency care in the United States while you are away from home, here is what you should do:
- If you think you have an emergency, call 911 or go to the nearest emergency room (ER).
- If you need urgent care, but you do not think it is an emergency, call your PCP. Your PCP will help you decide if you need to go to the nearest ER or urgent care center.
- If you are sick, and you are not sure if it is an emergency, call your PCP. Your PCP can help you decide if you need to go to the nearest ER.
If you get care in the ER and you are admitted to the hospital while you are away from home, have the hospital call Keystone First. The phone number is listed on the back of your ID card.
Remember, Member Services is here to help you 24 hours a day, 7 days a week.