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Special health programs - care management

Keystone First has special programs to help you stay healthy. You do not need a referral for any of these programs. If you have one of the conditions listed below, you could become a part of one of our special programs.

What conditions do you have programs for?

These programs will help you understand your condition better. A case manager will help coordinate your care and send you information about your condition.

How can I become a member of one of these programs?

  1. Log in to the member portal and go to Enroll in a Special Program.
  2. You can ask by calling care management at the number listed below.
  3. Your PCP (primary care practitioner), specialist, or other health care provider may also talk to you about becoming a part of the program. He or she will call us to have you join.
  4. We may see from your health history that you might benefit from the program. We will send you information in the mail about becoming a member.

As a Keystone First member, you can say you do not want to be a part of these programs. You can tell us on the phone or in writing. If you decide you do not want to be a part of these programs, it will not change your benefits. It will also not change the way Keystone First or the Department of Human Services treats you.

If you have any questions about our special care management programs, or do not want to be a part of these programs, please call us at 1-800-573-4100 or TTY 1-800-684-5505 or write to:

Member Services
Keystone First
200 Stevens Drive
Philadelphia, PA 19113-1570

Interested in joining a special program? Go to the member portal and enroll today. Sign up. Log on. Stay connected.