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Complaints, grievances and fair hearings

If a provider or Keystone First does something that you are unhappy about or do not agree with, you can tell Keystone First or the Department of Human Services that you are unhappy or that you disagree with what the provider or Keystone First has done. This section describes what you can do and what will happen.


Persons whose primary language is not English

If you ask for language interpreter services, Keystone First will provide the services at no cost to you.


Persons with Disabilities

Keystone First will provide persons with disabilities with the following help in presenting complaints or grievances at no cost, if needed.  This help includes:

  • Providing sign language interpreters,
  • Providing information submitted by Keystone First at the complaint or grievance review in an alternative format.  The alternative format version will be given to you before the review, and
  • Providing someone to help copy and present information.

NOTE: For some issues you can request a fair hearing from the Department of Human Services in addition to or instead of filing a complaint or grievance with Keystone First.

Learn the reasons you can request a fair hearing.