Important Numbers

Member Services

1-800-521-6860 TTY for the Deaf: 1-800-684-5505

Member Pharmacy Services

1-800-521-6860 TTY for the Deaf: 1-800-684-5505

Family planning

1-800-521-6860

Nurse Call Line

1-866-431- 1514

Department of Human Services CONNECT Early Intervention Program

1-800-692-7288

Care management

1-800-573-4100

Pennsylvania tobacco cessation information

1-800-QUIT-NOW

Bright Start® program

1-800-521-6867

Clinical Sentinel Hotline

1-800-537-8862

Enrollment specialist

1-800-440-3989 TTY for the Deaf: 1-800-618-4225

Medical Assistance provider compliance
1-866-379-8477

Behavioral health treatment and Medical Assistance Transportation Program (MATP)

Behavioral health / MATP contact information (PDF) 

Department of Human Services Statewide Change Center
1-877-395-8930

IF YOU LIVE IN PHILADELPHIA COUNTY, YOU MUST CALL 1-215-560-7226.

The Department of Human Services Statewide Change Center handles the following issues:

  • Changes to name, address, phone number
  • Adding a new baby
  • Changing those who might fall under your insurance
  • Updates to eligibility status
  • Benefit changes
Members